A booking system for your office, without the queue outside
We build booking systems for public offices, consulates and agencies: visits booked online by matter, queue screens and kiosks in the hall, and reminders, with the code and citizen data owned by your institution.
The prototype and the quote are free, with no commitment.
- Prototype and quote
- 48 h
- Build time
- 2–3 weeks
- Fixed price, typically
- $15–50k
- Commission on bookings
- 0%
What the system looks like for public offices
Citizens book a visit online
The front desk runs the hall
In use
What do your people and customers see?
Queue screens
Screens in the hall call the next number to the right counter, managed from the same admin panel.
Built from the Digital signage skillBooked visits are called first. Have your documents ready.
The screen in the hall
Documents before the visit
The confirmation lists what to bring, and forms can be filled in before the visit, so nobody is sent home.
The confirmation lists what to bring
Admin panel
How does your team run it?
The front desk, counter staff and managers work in one panel: visits by counter, the live queue, matters and reports.
The admin panel for the office
What it can include
What can a booking system for public offices do?
You don't have to order everything at once. Start with booking and payments.
Visits by matter
Citizens pick the matter first: a passport, a certificate, a registration. Each matter has its own length, counters and documents.
Counters and staff
Opening hours, counters and who can handle which matter, in one calendar for the whole office.
Self-service kiosk
Visitors without a booking take a number or check in on a touchscreen at the entrance.
Built from the Booking kiosk skillReminders
Email and SMS reminders with a link to cancel, so a freed slot goes to the next person waiting.
Fair access at peak times
Limits per person and per matter, and a booking flow that stays up when thousands try at once.
Works when the internet fails
A local server keeps the hall running if the connection drops, and syncs everything when it is back.
Built from the Island-mode server skillWhen it makes sense
When is your own system worth it?
A ready-made platform is a good start. If it does all you need, stay with it. Your own system makes sense when:
- People queue outside or phone to book, because there is no online booking
- Your matters, counters and documents don't fit what a booking platform offers
- Demand comes in peaks, and slots are gone in seconds
- Citizen data must stay in your own infrastructure or inside the EU
Compared with SaaS
What do public offices gain over a SaaS platform?
A platform is rented and shared. Your own system is built for you and owned by you.
Citizen data
On a SaaS platform: Records sit with a private vendor, under its terms and in its region.
With your own system: The data stays in your infrastructure or the region you choose, and you control access.
Peaks
On a SaaS platform: Shared servers and fixed limits, set by the vendor.
With your own system: Built and tested for your peaks, with fair limits per person.
Licences
On a SaaS platform: A subscription to renew every year, priced per user or per location.
With your own system: One fixed price and the code handed over, with no licence to renew.
Your process
On a SaaS platform: Matters and counters bent to fit the tool's settings.
With your own system: Matters, counters and documents work the way your office does.
How we work
How do we start?
- 01
Brief
About 15 minutes, with our AI, whenever it suits you.
- 02
Prototype
A clickable prototype on your data and a quote within 48 hours.
- 03
Scope
Changes from your feedback, then a fixed price.
- 04
Build and launch
Code, documentation and 3 years of support.
Questions
What do owners ask first?
In your own infrastructure or in the region you choose, for example inside the EU. The system is built with GDPR in mind, and the data and the code belong to your institution.
Yes. We size and test the system for your peaks. The consulate system we built has taken more than 50,000 visits.
The price depends on the scope and is fixed before the build starts. Most projects fall between $15k and $50k. It is a one-time cost, with no subscription and no commission on bookings.
You get a clickable prototype and a quote within 48 hours of the brief. The build takes two to three weeks, and kickoff to production is six to eight weeks, including migration and handover.
We move your customers, bookings and history into the new system, even when the current provider has no export. The old tool keeps running until the data matches, so bookings never stop.
You do. The code, the data and the documentation are handed over. It runs in your own cloud account or on our infrastructure, and 3 years of support are included.
Read more
Where can I read more?
- Booking Data Security: GDPR, ISO & HIPAA by DesignHow Timerise secures your booking data: EU data residency, database-level tenant isolation, encrypted health records, and audited access.
- Timerise Offline: Island Mode for Field OperationsHow Timerise keeps bookings, inventory, and access control running when internet drops - using database-level replication that auto-syncs when connectivity returns.
- Painless Data Migration and Zero-Maintenance HostingMove your bookings out of a SaaS with zero downtime, then never run a server. We maintain the Next.js, Vercel and Supabase or Firestore stack. You own it.
Get started
See your public offices system before you decide
Describe how you take bookings. Within 48 hours you get a prototype and a quote.