Success Stories

Consulate General of Ukraine

Public Administration & Diplomacy

Delivery: 3 Weeks
Scale: 50k+ Visits
Outcome: Zero Queues

The Challenge

Developing a booking system capable of handling thousands of visitors for various official and diplomatic matters required by Ukrainian citizens.

The Solution

We built the consulate's booking system on the Timerise platform's booking engine, extended for its case types, availability rules and traffic peaks. Appointments went digital and the physical queues disappeared.

“The scale of demand was immense. Thanks to Timerise, we were able to manage the chaos and create a transparent booking system for our citizens.”

Project Team, Digital Coordination

The Consulate General of Ukraine needed a booking system to streamline citizen services across a wide range of administrative matters.

Digital Transformation of Diplomacy

The challenge was to handle a very large number of visitors while maintaining maximum security and order. The system had to:

Handle many different types of cases (passports, legal, visas).
Dynamically manage appointment availability.
Be resilient to extremely high traffic.

What we built

We built the system on the booking engine of the Timerise platform and extended its API, the admin panel and the booking pages for the consulate's case types, its availability rules and the traffic peaks it faces. The booking process became fully digital. Citizens can now plan their visit in advance, which has completely eliminated the need for long queues in front of the consulate.

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