Notifications
Learn how Timerise sends email and SMS notifications to customers and hosts throughout the booking lifecycle.
Updated January 15, 2024notificationsemailSMSremindersSendgridTwilio
Overview
Timerise keeps service providers and customers informed with a notification system that covers the full booking lifecycle.
Email notifications
Timerise integrates with Sendgrid for email delivery. Users connect their own Sendgrid accounts; Enterprise plans support alternative email providers.
| Notification | Trigger |
|---|---|
| Booking confirmation | Sent immediately after a successful booking; hosts are notified if one is assigned |
| Booking reminder | Multiple reminders can be scheduled before the appointment; hosts receive matching notifications |
| Booking cancellation | Sent to customers and assigned hosts when a booking is cancelled |
| Booking reschedule | Sent to customers and hosts when an appointment is rescheduled |
SMS notifications
Timerise uses Twilio for SMS delivery. Customers create their own Twilio accounts; Enterprise customers can request alternative providers.
SMS supports the same notification types as email:
- Booking confirmation
- Booking reminder
- Booking cancellation
- Booking reschedule
Manual confirmation notifications
When manual confirmation workflows are enabled, additional messages are sent:
- Customer confirmation — The customer receives a message with a link to verify their reservation.
- Host confirmation — The host receives a notification to accept or reject the customer's booking.