# Reminders your customers actually read

> Booking confirmations and reminders by email and text message, sent when and how your customers need them, with rescheduling in one tap. Code you own.

Page: https://timerise.ai/features/reminders

A booking feature Timerise builds into custom booking systems its clients own. One fixed project price, typically $15,000 to $50,000, with this feature part of it. Last updated: 2026-10-20.

People forget, and an empty slot is lost money. We build confirmations and reminders into your booking system: sent at the right time, in your words, with a link to move or cancel the booking.

What goes wrong without it:
- Without a reminder some customers simply forget. Your team calls them one by one, or the slot stays empty.
- Ready-made tools send one template at one time, often charge extra for text messages and show their own brand in the message.

How we build it, to the client's rules:
- Email and text message: Each customer gets the channel that works for them, through the email and SMS provider you choose.
- Timed to the booking: A week before a surgery, two hours before a haircut, the evening before a class. The timing follows the service.
- Move or cancel in one tap: The reminder carries a link to reschedule or cancel inside your rules, so the slot goes back on sale at once.
- Your words, your brand: Messages written the way you talk to customers, with what they need to bring and how to find you.

Compared with a SaaS tool:
- Cost. In a SaaS tool: Text messages cost extra on top of the plan. In your own system: You pay your SMS provider's rate and nothing more.
- Timing. In a SaaS tool: One reminder time for every booking. In your own system: A different schedule per service or customer group.
- Brand. In a SaaS tool: The platform's name and links in every message. In your own system: Only your name, your domain and your words.

Agent Skills that build it:
- /skills/calendar-scheduling-links

Industries that use it:
- Booking systems for clinics (/industries/clinics)
- Booking systems for beauty salons and barbers (/industries/salons)
- Booking systems for home service companies (/industries/home-services)

FAQ:
- Q: Can a reminder ask the customer to confirm?
  A: Yes. The customer confirms with one tap, and your team sees who has not. You can release unconfirmed slots automatically.
- Q: What does this feature add to the price?
  A: It is part of the one fixed price for your system, and you see it in the quote before the build starts. Most projects cost $15,000 to $50,000 in total, paid once, with no subscription and no commission on bookings.
- Q: Can you add it to a system we already run?
  A: Yes. We build it into a new system or into the one you already run, with its own quote. When the feature has an Agent Skill, your own developers can also build it with the skill.
- Q: Who owns the code?
  A: You do. The code, the data and the documentation are handed over, and the system runs in your cloud account or on ours. Every project includes 3 years of support.

Read more:
- Reducing no-shows: Proven strategies for businesses (/blog/reducing-no-shows-secure-bookings-and-minimize-cancellations)
- The hidden costs of bad scheduling (/blog/hidden-costs-of-bad-scheduling)

Often built together:
- Deposits and online payments (/features/deposits-and-payments)
- Waitlist (/features/waitlist)
- Google and Outlook calendar sync (/features/calendar-sync)

All features: /features. Start with a free brief: /brief.